After-sales service contact:

After-sales contact: Manager Xie

After-sales hotline: 0755-28904419

Complaints phone: 13926555789

National Service Hotline: 400-868-5688

E-mail: alina@suntechprinter.com

Address: Building A8, Longhe Science and Technology Park, Longgang District, Shenzhen, China

Pre-sales service

1、Professional consulting services: Provide professional consulting services to answer customers’ questions about equipment performance, characteristics and applications.

2、Free customized solutions: According to customer needs, provide personalized equipment selection advice to help customers find the most suitable solution for their business.

5、Real-time online support: Set up online chat or instant messaging tools to ensure that customers can always get instant support and answer questions.

6、Free Sampling: According to customer demand, free sampling in order to efficiently serve customers, to ensure the quality of customer production later;

In-sale service

1, my company in this offer document all equipment products are new and original brand.

2, I copy the purchased equipment after the initial acceptance of the logistics sent to the user’s location to provide the purchased equipment installation and commissioning.

3, the purchased equipment in the installation and commissioning in place, my company’s technical staff will be with the user side of the training.

4, our company will be in accordance with the user’s actual requirements, is responsible for organizing professional and technical personnel to carry out the purchase of product installation and commissioning, to ensure that the installation and training smoothly.

5, the Division will strictly abide by the rules and regulations of the user system, care for the user’s equipment, keep the user is commercial secrets, technical secrets.

After-sales service

1、Provide one year free warranty, lifetime maintenance, 48 hours within the province to arrange for door-to-door, 72 hours outside the province to arrange for door-to-door;

2, the quality of equipment according to the manufacturer’s standard one-year warranty warranty period is not due to improper operation caused by the need to replace spare parts and equipment by the company is responsible for warranty, replacement. Our company provides equipment are according to the contract commitment of the warranty scope and time for warranty.

3, after the end of the warranty, my company will continue to provide after-sales service, responsible for the provision of equipment for regular maintenance and repair. Unlimited years of lifelong service.

4、According to the manufacturer’s after-sales service policy service implementation, my company’s technical staff door-to-door service.

5、Hotline consulting services:When you encounter problems in the process of using the equipment, you are welcome to call the technical service hotline 0755-28904419, by technical engineers to provide you with professional services.

• Remarks

In order to protect your rights and interests and avoid unnecessary losses, please note that the following circumstances may require paid services:

Equipment beyond the warranty period;

1. Damage to the equipment caused by improper operation;

2, Repair of equipment by non-authorized personnel;

3, Failure to use the manufacturer’s specified consumables;

4, the use of non-standard or non-certified software, illegal accessories, and damage caused by natural disasters and other force majeure.

We are committed to providing better after-sales service, you are welcome to supervise our work and provide valuable advice. We sincerely hope that our service can make you more satisfied.